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Analysis of the end-to-end passenger experience, from pre-travel & check-in, to in-flight & arrivals. Weekly news & analysis, regional and global events
- 316articles · 365d
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News
IAG, DFW, All Nippon Airways, MUC, Turkish Airlines and Japan Airport Terminal among winners in FTE Global Pioneer Awards 2026
5+ day, 3+ hour ago (982+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Sep 2026 IAG is also investing in technologies with sustainability potential. Through IAGi Ventures, it has invested in MAKO, developer of Flightfilm, a shark skin-inspired adhesive film designed to…...
Making travel more human: Virgin Voyages on AI, hospitality and reimagining the passenger experience
2+ week, 5+ min ago (751+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Aug 2026 At FTE Global, Huang is participating in the Opening Keynote Session, providing outside of the industry inspiration with a presentation titled ‘More human, powered by AI: The…...
Airbus, KSIA, DFW, ZIPAIR, and MWAA & PANYNJ shortlisted in FTE Global Moonshot Competition
2+ week, 16+ hour ago (387+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Aug 2026 Hear more from Airbus at the 20th anniversary edition of FTE Global, taking place in Dallas, Texas, on 8 to 10 September 2026. Diego Alonso Tabares, Airport Operations Senior Engineer, Airbus,…...
American Airlines refreshes complimentary inflight snacks to enhance Main Cabin experience
2+ week, 20+ hour ago (356+ words) Hospitality | Up in the Air // Aug 2026 Whether starting the day with coffee and a Biscoff cookie or enjoying a sweet-and-savoury snack later in the flight, customers across American’s network will soon have more to look forward to when the beverage…...
Air Canada introduces new mobility aid policy to improve accessibility and passenger experience
2+ week, 20+ hour ago (419+ words) Up in the Air // Aug 2026 Air Canada has announced a new mobility aid travel policy designed to make travel simpler, more consistent and less stressful for customers who travel with mobility aids, including customers participating in adapted sports. The policy…...
Qantas brings lie-flat beds and privacy doors to A321XLR
2+ week, 20+ hour ago (555+ words) Cabin Design & Interiors | Up in the Air // Aug 2026 Demand for premium travel continues to outpace Economy, with premium cabin revenue growing at twice the rate of Economy across Qantas’ international network. The next-generation aircraft joining the fleet carry a higher…...
Pittsburgh International Airport introduces first-ever video gaming lounge to enhance CX
2+ week, 20+ hour ago (502+ words) A key element of PIT’s terminal modernisation programme includes a major refresh of its shopping, dining and entertainment offerings that optimise diverse passenger demands. Including Gameway, PIT has added nearly 25 new stores and restaurants in the past two years, featuring…...
JFK’s new Terminal 6 selects Sittig Technologies’ PAXGuide
2+ week, 20+ hour ago (404+ words) Digital Transformation | On the Ground // Aug 2026 “Sittig’s PAXGuide platform coupled with touch mic stations at every gate will help us deliver a state-of-the-art, digital-first T6 guest experience,” said Edward D’Angelo, Vice President, Technology, JFK Millennium Partners. “This means clear and standardised…...
Qatar Airways partners with Uber for Business to enhance corporate travel experience
2+ week, 21+ hour ago (415+ words) Digital Transformation | On the Ground | Up in the Air // Aug 2026 This integration extends Qatar Airways’ premium corporate offering beyond air travel, offering businesses of all sizes greater flexibility in managing end-to-end journeys and providing corporate travellers with priority services and…...
American Airlines expands Flagship Dining access with enhanced premium experience
2+ week, 4+ day ago (308+ words) Lounges & Gates | On the Ground // Aug 2026 American Airlines – a Headline Partner of the 20th anniversary edition of FTE Global, taking place in Dallas, Texas, on 8 to 10 September 2026 – is expanding Flagship Dining, its premium sit-down dining experience available in Flagship lounges at…...