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Analysis of the end-to-end passenger experience, from pre-travel & check-in, to in-flight & arrivals. Weekly news & analysis, regional and global events
- 31articles · 30d
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- Aug 20, 2026earliest in window
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- 336avg words
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News
Air Canada introduces new mobility aid policy to improve accessibility and passenger experience
2+ week, 1+ day ago (419+ words) Up in the Air // Aug 2026 Air Canada has announced a new mobility aid travel policy designed to make travel simpler, more consistent and less stressful for customers who travel with mobility aids, including customers participating in adapted sports. The policy…...
Pittsburgh International Airport introduces first-ever video gaming lounge to enhance CX
2+ week, 1+ day ago (502+ words) A key element of PIT’s terminal modernisation programme includes a major refresh of its shopping, dining and entertainment offerings that optimise diverse passenger demands. Including Gameway, PIT has added nearly 25 new stores and restaurants in the past two years, featuring…...
JFK’s new Terminal 6 selects Sittig Technologies’ PAXGuide
2+ week, 1+ day ago (404+ words) Digital Transformation | On the Ground // Aug 2026 “Sittig’s PAXGuide platform coupled with touch mic stations at every gate will help us deliver a state-of-the-art, digital-first T6 guest experience,” said Edward D’Angelo, Vice President, Technology, JFK Millennium Partners. “This means clear and standardised…...
Qatar Airways partners with Uber for Business to enhance corporate travel experience
2+ week, 1+ day ago (415+ words) Digital Transformation | On the Ground | Up in the Air // Aug 2026 This integration extends Qatar Airways’ premium corporate offering beyond air travel, offering businesses of all sizes greater flexibility in managing end-to-end journeys and providing corporate travellers with priority services and…...
Building the airport tech stack of the future: oneworld on digital transformation, collaboration and seamless passenger journeys
3+ week, 4+ day ago (407+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Aug 2026 Passengers increasingly expect a consistent, digital-first experience regardless of which airline or airport they’re travelling through. It is therefore vital that the industry works effectively together to…...
Tampa International Airport to streamline security with CLEAR+ Lanes and automated eGates
3+ week, 4+ day ago (406+ words) Biometrics | On the Ground | Security // Aug 2026 Tampa International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced that the secure identity company CLEAR is expected to launch at its security screening checkpoints this fall. The Hillsborough…...
KLIA expands passenger experience with Kepler Club’s Smart Sleeping Cabins
3+ week, 4+ day ago (384+ words) On the Ground // Aug 2026 Through the Kepler membership platform launched in 2025, guests checking in via the app can personalise their stay by selecting a mood – Rainforest, Desert, Ocean, Mountain, or Fire – which sets the cabin’s lighting and soundscape on arrival…...