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Analysis of the end-to-end passenger experience, from pre-travel & check-in, to in-flight & arrivals. Weekly news & analysis, regional and global events
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News
GRR Airport opens $135m terminal enhancements and advanced baggage system
1+ week, 6+ day ago (600+ words) Baggage | Check-in | On the Ground | Terminal Design // Aug 2026 The Terminal Enhancement Project, which broke ground in April 2024, expands the terminal’s west end and represents a $135 million investment in the airport’s future. The expansion is designed to accommodate continued passenger growth…...
Pittsburgh International Airport introduces first-ever video gaming lounge to enhance CX
1+ week, 6+ day ago (502+ words) A key element of PIT’s terminal modernisation programme includes a major refresh of its shopping, dining and entertainment offerings that optimise diverse passenger demands. Including Gameway, PIT has added nearly 25 new stores and restaurants in the past two years, featuring…...
JFK’s new Terminal 6 selects Sittig Technologies’ PAXGuide
1+ week, 6+ day ago (404+ words) Digital Transformation | On the Ground // Aug 2026 “Sittig’s PAXGuide platform coupled with touch mic stations at every gate will help us deliver a state-of-the-art, digital-first T6 guest experience,” said Edward D’Angelo, Vice President, Technology, JFK Millennium Partners. “This means clear and standardised…...
Ontario International Airport secures $4.15m FAA grant to expand electric ground support infrastructure
2+ week, 13+ min ago (585+ words) On the Ground | Sustainability // Aug 2026 Ontario International Airport (ONT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has been awarded nearly $4.15 million from the Federal Aviation Administration (FAA) to expand its clean-energy infrastructure, marking the airport’s third – and…...
Sydney Airport advances terminal redevelopment to deliver more seamless passenger experience
2+ week, 4+ day ago (321+ words) Construction | On the Ground | Terminal Design // Aug 2026 The appointment follows Sydney Airport’s selection of Grimshaw and Mott MacDonald as lead consultants for the project. Grimshaw is leading architectural design, while Mott MacDonald is leading engineering. The T2-T3 terminal project forms part…...
Building the airport tech stack of the future: oneworld on digital transformation, collaboration and seamless passenger journeys
3+ week, 2+ day ago (407+ words) Digital Transformation | FTE Event News | On the Ground | Up in the Air // Aug 2026 Passengers increasingly expect a consistent, digital-first experience regardless of which airline or airport they’re travelling through. It is therefore vital that the industry works effectively together to…...
Seattle-Tacoma International Airport begins $2.5 billion S Concourse modernisation
3+ week, 2+ day ago (451+ words) Construction | On the Ground | Terminal Design // Aug 2026 “Today’s authorisation to move forward with the S Concourse Evolution builds on the generational investments we are making at SEA to improve the passenger experience,” said Port of Seattle Commission President Ryan Calkins....
Warsaw Modlin Airport expands passenger terminal with new Lagardère Travel Retail food and retail offering
1+ mon, 1+ week ago (361+ words) Airport | Ancillary | On the Ground // Aug 2026 Warsaw Modlin Airport is expanding its infrastructure in response to rapidly growing passenger traffic. As part of the new passenger terminal development, Lagardère Travel Retail Poland has opened a new retail and food service…...
Toronto Pearson launches $1.5bn terminal revitalisation to enhance passenger experience
1+ mon, 2+ week ago (393+ words) Construction | On the Ground | Terminal Design // Jul 2026 Toronto Pearson International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a $1.5 billion Terminal 1 and Terminal 3 Revitalization Program, appointing NORR-DIALOG, a joint venture between two firms both Ontario-incorporated,…...
Gerald R. Ford International Airport launches GoodMaps to enhance accessibility and wayfinding
1+ mon, 3+ week ago (329+ words) Digital Transformation | On the Ground // Jul 2026 Gerald R. Ford International Airport Authority – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is launching GoodMaps, a new navigation system designed to enhance access for all travellers, particularly individuals with disabilities. The…...